Author: raffybanks

Double down on the One Thing

The formula is not “if this, then that.” It’s “because this, then that.” When deciding on what to create next it’s tempting to think, “if we build this feature, we’ll make customers happy.” Unfortunately, this rarely works out in your favor. What you want is, “because so many people like this feature, we should double

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Why People Buy Android Phones

When people buy an Android phone, they’re not buying an Android phone. What they’re doing is NOT buying an iPhone. They’re buying the feeling they get when they whip out their Galaxy 9 in a group of iPhone users. It’s the moment they get to describe the camera and storage and screen specs and why

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What does this button do?

Toyota Corolla Here is a panel of switches on the door of a Toyota Corolla. There is a square button at the top right, next to the door-lock button, that confuses me. The image on the button appears to be a car door with an ‘X’ through the window. And there is a red band

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Notes from The Complacent Class by Tyler Cowen

Kids are put and encouraged into catatonic states, via drugs or use of technological devices such as phones and tv. Decades ago kids played outside and were active and played. Now if they’re hyper we say they have ADHD and drug them up like they’re suppose to act like 50 year olds. We legalized marijuana,

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Notes from The Design of Everyday Things by Don A. Norman

Visceral, behavioral, and reflective response and memory. If we have positive visceral response but the behaviorally experience is poor our reflection has to weigh the two and decide what kind of experience it is we had and what we’ll have in the future. Visceral response is important. Look at method soap. It was created to

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Notes From Rise of the Robots

When Milton Friedman, while visiting china in the 1960’s, questioned why workers were given shovels for a development project. When given the answer that they were hired as part of a “jobs program” he questioned, “why not give them spoons then?” (People fear and slow and prevent technological advancements to their detriment. There is a

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Notes from Xenophon’s Cyrus the Great: The Arts of Leadership and War

Respect the elders. Give your team vision and purpose. This can be done by presenting the past accomplishments of ancestors as good achievements, but still too short of greatness; that it’s their time, here and now. Followers follow out of self-interest. Keep their interests met. Give them good health and good morale. Leadership is not

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Notes from Principles by Ray Dario

Principles by Ray Dario • Amygdala vs prefrontal cortex. These are the two “yous” battling it out. The amygdala reacting without thought protecting you from embarrassment or shame. The prefrontal cortex providing reason and logic. With time and effort you can get these two working in symbiosis. • The goal of a disagreement should not

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Notes from Average is Over by Tyler Cowen

Notes and thoughts on this thought provoking, and motivating, book: “This book is far from all good news.” Two jobs in the future: Are you working with computers, or can they replace you. Foxconn to increase the number of robots in its factories one hundred fold, getting them to one million robots. “There is not

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Notes from Letters From a Self-Made Merchant by George Horace Lorimer

Every page contains an old world charm (and sometimes sexist) wrapped nugget of gold. Here are just a few: Education is everywhere, free for the taking. Haul away every drop you can for everything else is screwed down tight. The core of anything must be sound. If the core of a pig is no good,

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Notes from Lean Product Playbook by Dan Olsen

• Problem space vs solution space – solution space is product and product design and development. Product lives in the solution and is the solution customer needs live in the problem space • Author uses story of space pen vs Russian pencil as an example to not just jump to the solution stage. This is

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Notes from To Sell is Human, by Daniel H. Pink

Notes from To Sell Is Human: The Surprising Truth About Moving Others by Daniel H. Pink. – We all sell- sellers and buyers have access to roughly the same info. Buyers are not as informed in and idealized what experts think, but the balance has shifted. – Anyone can master the basics of moving others.

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Distraction kills

Do work that’s hard. Push through until it’s done. Most people stop half way through, telling themselves it’s plenty for now, or they just can’t do anymore. But push through. Go to completion. Set goals and go. Freeletics has created a near perfect tool for getting you to push through. Complete 5 sets of 30

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Total Recall by Arnold Schwarzenegger, Part I

Notes from the first half of Total Recall: My Unbelievably True Life Story by Arnold Schwarzenegger #TotalRecall Discipline. Don’t give in to short lived wants. Take advantage of the system is subversive ways. Break the rules, they weren’t made for you. They’re there to keep others inline. Be inspired. Find a mentor. Find a leader to

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Notes from Decisive by Chip Heath

Decisive: How to Make Better Choices in Life and Work by Chip Heath. Voting is not a choice. It’s yes or no. It ignores options. Biases influences our research efforts more than we realize. We look for ways to make the decision we want or evidence that supports a belief. The goal should be to

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Notes from To Sell Is Human by Daniel H. Pink

My personal notes taken while reading To Sell Is Human: The Surprising Truth About Moving Others by Daniel H. Pink. – We all sell- sellers and buyers have access to roughly the same info. Buyers are not as informed in and idealized what experts think, but the balance has shifted. – anyone can master the

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Notes from Originals, by Adam Grant

Just a collection of notes I took while reading Originals, by Adam Grant – Originals. Bad/inaccurate title? Profiled ideas aren’t original, but founders had guts. Not new ideas, but original implementations. – It’s best when you hedge your bets- Employees who accept the default call in sick and perform lower than those who set their

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24 Game Solver

I’ve become obsessed with 24 Game recently, a fun little game with a simple objective: Given four numbers, use basic arithmetic to make 24. Here’s an example with a solution, given the numbers 8, 12, 9, 3: 9 – 3 = 6 8 – 6 = 2 2 * 12 = 24 It’s simple and

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Where’s the article?

Opened an article on Quartz and this is what I was greeted with: I spent a good 3 seconds looking for a skip-this-ad link until I realized that the article was below the ad. Disrupting users and giving up valuable real estate seems foolish. But at least I now know about Jaguar.

Steps For Pleasing Upset Customers

So you can ensure you never feel aggregated again. Listen. Understand the issue or problem Verbally relate to their pain, apologize, and own it Tell the customer how you’re going to solve their problem and make things right Follow up at regular intervals with status updates Inform the customer how the issue was solved and

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_blank

_blank: Load the response into a new unnamed HTML4 window or HTML5 browsing context. – https://developer.mozilla.org/en-US/docs/Web/HTML/Element/a _blank is bad because it: Takes control away from the user Clutters the user’s workspace Tricks users into “staying” on your site Is unexpected 99.99% of the time And therefore annoys people, leaving them with a bad taste in

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Feature X

Customers will give you any number of reasons why they won’t buy, whether they’re true or not. Maybe they’re shy or don’t want to hurt your feelings, as so often it’s “your product is missing feature X.” Nonsense. They just don’t want to buy. They may not even know the reason why. They just know

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Urgency

It’s easy to get caught up with a sense of urgency, giving in to the demand and pressure around you to get things done. But it is rare that these things actually are urgent. You can either do lots of shallow things as fast as possible. Or you can focus on deep problems, knowing that

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Helping Strangers

While at Powells, I heard a young boy asking his grandfather where the computer book section was. The grandfather did not know, nor could he offer any advice on book recommendations. A middle aged man stepped in, overhearing, and directed the couple, as well as offering  two book recommendations. The man didn’t have to step

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