This is certainly true if you’re creating something for a client. After delivering a product, when all clients and stakeholders have signed off, there will almost certainly be desired changes. You have a number of options.
- Make the changes
- Don’t make the changes
- Possively point the client to the sign off doc, is refusing to make the change
- Hear people out and find a compromise
- Spend the time on new areas of the project, effectively ignoring the client
Which you do will set the tone of interactions with clients to come. It’s ok to it wrong, but be sure to always be aware of the results and perceptions of the tone your setting.