I was at Target the other day picking up some vitamins when a group of teenage kids started popping open boxes of diet pills and cramming the bottles into their jackets. Shouting, literally throwing the empty boxes around, just causing a scene the entire time. All right near an employee filling shelves at the other end of the asile. I informed him, but he just shrugged. I informed another employee who aimlessly pointed in the direction of a manager. So I gave up.
If a business doesn’t care, imagine how little a customer cares.
When caring becomes no ones job things start to fall apart. Soon quality suffers then customer service. Then a business will scratch their heads wondering why they’re failing. Everything will be undone, and it can happen overnight.